Booking, Cancellation and Refund Policy

You can book online, or by email at fofabass@yahoo.com or phone 07939 737132. Online, you choose a lesson, confirm your pickup postcode is in our area, pick an available time and give your details.

• Confirmed bookings: many bookings are confirmed straight away.
• Requests: some bookings, such as a first booking with us, go to your instructor as a request. A request isn't a booked lesson until your instructor accepts it. If they can't take it, we'll let you know and you won't be charged.

We email you when a booking is received, confirmed, declined, moved or cancelled, and send a reminder the day before your lesson. Please check your email, including your spam folder, and contact us if something looks wrong.

You can move or cancel a lesson yourself from My lessons in your pupil portal, or with the link in your booking email:

• Cancel online: up to 48 hours before the lesson starts.
• Move online: up to 48 hours before the lesson starts, to any available time.

Awaiting confirmation: owner confirmation that these online notice periods are the school's cancellation policy

When you cancel or move a lesson online it happens immediately and you'll get a confirmation email. If you contact us by phone or email instead, your request is processed when we reply to confirm it, so please don't assume a lesson is cancelled until you've heard from us.

Inside those notice periods you can't change the lesson online. Please contact your instructor as soon as you can, by email at fofabass@yahoo.com or phone 07939 737132.

Cancelling inside the notice period: Awaiting confirmation: whether a late cancellation is charged or credit is kept, and any exceptions (for example illness)

If you're late: Awaiting confirmation: how lateness is handled

If you miss a lesson without telling us: Awaiting confirmation: how a missed lesson is handled

If a lesson can't go ahead because of something outside either side's reasonable control, such as severe weather, road closures or an emergency, please let each other know as soon as possible and we'll agree a new time.

If we have to cancel or move your lesson, for example because of illness or a problem with the car, we'll contact you as soon as possible. You can choose another time, or have any lesson credit returned to your account and any payment for that lesson refunded.

When you book or buy online, by phone or by email, the Consumer Contracts Regulations 2013 usually give you 14 days from the day you book or buy to cancel without giving a reason.

• If you ask for a lesson to take place within those 14 days and then cancel after it has started, you pay for the part already provided.
• Once a lesson has been fully provided, at your request, you can't cancel it under this right.
• For a lesson block, you can cancel within 14 days of buying it and get a refund for the hours you haven't used.

To cancel under this right, tell us clearly, by email at fofabass@yahoo.com or phone 07939 737132. We'll refund you within 14 days of being told, using the same method you paid with unless we agree otherwise.

Awaiting confirmation: legal review of how this right applies to lessons taken within 14 days, and of the wording shown when booking

When a refund is due, we refund the amount you actually paid, after any discount. Payments made in person or by bank transfer are refunded by bank transfer or another method we agree with you.

We'll always give refunds required by law. Beyond that: Awaiting confirmation: refund rules for unused lesson hours after the 14-day period

We don't operate a blanket no-refund policy, and nothing here affects your statutory rights.

• Hours from a lesson block are added to your account as credit and taken off as you book.
• If you cancel a credit-paid lesson online within the notice period, or we cancel it, the hours go straight back into your account.
• You can see every addition and deduction in Credits in your pupil portal. If something doesn't look right, contact us.
• Expiry: Awaiting confirmation: whether and when lesson credit expires

We don't currently take deposits.

Promo codes: a discount is applied to the price before you pay. If that booking or purchase is later refunded, the refund is the discounted amount you paid.

Gift vouchers: when the code is redeemed, the voucher's hours become lesson credit on the recipient's account and follow the credit rules above. An unredeemed voucher can be used until the expiry date shown on it. Buying a voucher online is covered by the 14-day right to cancel above.

• Charged twice or wrongly: contact us with the date and amount and we'll look into it and refund any amount taken in error.
• Disputes: please contact us first so we can try to resolve it. You can also contact your bank or card provider.

For cancellations, refunds or questions about a payment, contact us by email at fofabass@yahoo.com or phone 07939 737132. If you're not happy with how we've handled something, see our Complaints procedure.