What counts as marketing
Marketing means messages promoting our lessons or offers: for example seasonal discounts, new lesson packages, promo codes or news from the school.
Messages you'll always get
Messages about lessons you've booked or things you've asked for aren't marketing, and you'll get them whatever you choose here: booking confirmations, changes and cancellations, lesson reminders, payment receipts, lesson reports, waiting list offers you signed up for, and account emails such as password resets.
How we ask, and what we record
We ask with a separate, unticked box, for example on our contact form and in your account settings. Agreeing is never a condition of booking. If you tell your instructor in person that you'd like (or no longer want) offers, they can record that choice for you.
When you agree or change your mind, we record your email address, your choice, where you made it (such as the contact form, your account or an unsubscribe link), the date and time, and the exact wording you agreed to.
How to unsubscribe
- From an email: use the unsubscribe link at the bottom of any marketing email.
- In your account: untick "Email me occasional offers and news" in Account settings.
- By email: write to fofabass@yahoo.com and we'll do it for you.
Unsubscribing through a link or your account takes effect immediately. Requests by email are actioned when we read them. Unsubscribing doesn't stop booking messages.
How we use your details for offers
We only send offers to people who have opted in and haven't since opted out. Your choice is checked by our system, not just hidden on screen: once you've opted out, a later form you fill in without ticking the box doesn't opt you back in.
Referrals: if a friend refers you, you aren't signed up for marketing. Promo codes can be used without agreeing to marketing.
Parents and guardians aren't added to marketing through a pupil's account; each person decides for their own email address.
Who handles your marketing information
Your marketing choices are stored in our database (Supabase, hosted in London). We don't currently send marketing emails through this website.
Tool used to send marketing emails: Awaiting confirmation: which tool the school uses, if any, to send offers
How long we keep these records
We keep a record that you've opted out so we can make sure you aren't contacted again. Awaiting confirmation: how long consent and opt-out records are kept
Questions or concerns
Contact us at fofabass@yahoo.com. More about your rights is in our Privacy policy, and you can complain to the Information Commissioner's Office at ico.org.uk.